Reporting timeframe
Claims regarding damaged, incorrect, or incomplete orders must be submitted within 7 days of delivery and should include clear photographic evidence when applicable.
Customer service
Returns & exchanges
We want you to enjoy every purchase. If you receive a product that is damaged, incomplete, or incorrect, we will work with you to help resolve the issue in a fair and timely manner.
Customer support
Please contact us at info@abovethehills.com and include:
- Your order number
- A description of the issue
- Any supporting photos or documentation
Response time
We typically respond within 24–48 business hours with an update, resolution, or request for additional information.
Eligible for replacement or refund
A replacement, store credit, or refund may be considered in the following situations:
- The product arrived damaged during shipping
- The item received does not match the order placed
- An item is missing from a sealed package
All claims are subject to review and verification.
Not eligible for replacement or refund
We may be unable to offer a replacement or refund in the following situations:
- Products that have been opened, consumed, or partially used without evidence of an original issue
- Damage caused by improper storage, handling, or use after delivery
- Requests submitted outside the stated reporting period
Recommended claims process
1
Submit your claim
Provide your order number, affected product(s), and a description of the issue.
2
Provide supporting evidence
Please include clear photos of the product received, packaging materials, and any visible damage or shipping labels when applicable.
3
Resolution review
After reviewing the claim, we may offer a replacement, store credit, refund, or another appropriate resolution at our discretion.